FAQ
Frequently Asked Questions
All answers are fully expanded for clarity. Find everything about orders, shipping, returns, products, wholesale, payments, and support.
Orders
How do I place an order?
Select products, add to cart, and complete checkout using secure payment methods. You will receive confirmation email instantly.
Can I modify my order?
Order changes are possible within 12 hours before processing begins.
Can I cancel my order?
Orders can be cancelled before shipment only.
Do you support bulk orders?
Yes, wholesale and bulk purchasing options are available.
How do I track my order?
Tracking number is sent via email after shipment.
Do I get confirmation email?
Yes, every order receives automatic confirmation.
What if I entered wrong details?
Contact support immediately before dispatch.
Can I combine orders?
We can combine orders if not yet processed.
Do you accept pre-orders?
Some items may be available for pre-order during restocks.
Can I change billing info?
Billing info cannot be changed after payment is confirmed.
Shipping
How long is shipping?
Delivery takes 7–21 business days depending on destination.
Do you ship worldwide?
Yes, we ship globally to most countries.
Who pays customs?
Customers are responsible for import duties.
What if package is delayed?
Delays may occur due to customs or logistics.
Is tracking included?
Yes, all orders include tracking.
Can I change address?
Only before shipment is processed.
Which carriers do you use?
We use international logistics partners depending on region.
Do you ship to remote areas?
Yes, but delivery time may be longer.
Can I request express shipping?
Express shipping may be available on request.
Is shipping insured?
Yes, most shipments include basic protection.
Returns & Refunds
Can I return items?
Returns accepted within 7 days if unused and in original condition.
How long do refunds take?
Refunds take 3–10 business days after approval.
Who pays return shipping?
Customer pays unless item is defective.
Are sale items refundable?
Sale items are final unless damaged.
What if item is damaged?
Contact us with photos for replacement or refund.
Can I exchange items?
Exchanges depend on stock availability.
Do I need original packaging?
Yes, original packaging is required for returns.
How do I request return?
Email support with order details.
Are refunds full?
Full refunds apply for eligible returns.
Can I return worn items?
No, only unused items are eligible.
Products
Are products handmade?
Many pieces are handcrafted with attention to detail.
What materials are used?
Pearls, plated metals, resin, and alloy components.
Will jewelry tarnish?
Proper care reduces tarnishing significantly.
Are items hypoallergenic?
Most products are nickel-free and skin-safe.
How to store jewelry?
Keep in dry place away from moisture and sunlight.
Do you restock items?
Yes, best sellers are restocked seasonally.
Are items heavy?
Most designs are lightweight for daily wear.
Do you offer gift packaging?
Yes, selected items include gift packaging.
How to maintain shine?
Wipe with soft cloth after use.
Are stones real?
We use both natural and high-quality simulated stones depending on design.
Wholesale
What is MOQ?
Minimum order starts from 20 pieces per style.
Do you offer branding?
Yes, private label services available.
Can I request catalog?
Yes, catalog available via email.
Do you support dropshipping?
Selected regions supported.
Can styles be mixed?
Mixed orders are allowed.
Do you offer discounts?
Bulk pricing discounts available.
Production time?
Usually 7–20 days depending on volume.
Do you offer exclusivity?
Yes for large partners.
Can I request samples?
Yes, sample orders are available.
Do you support long-term supply?
Yes, long-term partnerships are supported.
Customer Support
How to contact support?
Email sales@newvora.shop anytime.
Response time?
Usually within 24–48 hours.
Do you offer live chat?
Sometimes available during peak hours.
Can I request invoice?
Yes, invoices available on request.
Do you support urgent orders?
Priority processing may be available.
Do you support business inquiries?
Yes, global partnerships supported.
Is support 24/7?
Email is monitored daily.
Can I change order info?
Only before processing starts.
Do you have phone support?
Phone support is limited depending on region.
Can I get priority support?
Yes for wholesale customers.